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Managed Services
Reliability is engineered — and then proactively defended 24/7.
Twin Eagle Solutions provides 24/7 callout and emergency response resources for the industrial wireless and IP networks we manage — staffed by the same in-house engineers who designed and built them. We don't operate a dedicated NOC, but we do back every managed network with around-the-clock callout coverage, remote access, certified climbers, pre-positioned spares, and documented change management standing behind every call.
What our managed services actually mean
Managed network services for industrial operators tend to fall into one of two buckets. On one side are large MSPs that put a tier-1 helpdesk in front of a monitoring stack and route every call through a script-driven escalation chain before a real engineer is engaged. On the other side are integrators who deploy a network, hand the operator a binder, and disappear until something fails. Twin Eagle Solutions does neither.
What we offer instead is direct access to the engineering team that designed and built the network — twenty-four hours a day, seven days a week, three hundred and sixty-five days a year. When something breaks, an operator calls and an engineer who knows the topology, the link budgets, the IP plan, and the equipment picks up. Most issues are resolved over secure remote access in the time it would take a tier-1 helpdesk to read its third script. When a truck roll or a tower climb is required, we dispatch our own crews — not a sub.
We are direct about what we offer: we don't operate a dedicated NOC, but we do provide 24/7 callout and emergency response resources for our customers — and we don't bill operators for monitoring they don't need. Operators who require continuous network monitoring on top of expert support typically deploy their own monitoring stack or use a third-party platform — and we help integrate it. What we do operate, every hour of every day, is the people, the process, the spares, and the climbers required to defend a network that has already been engineered to be reliable.
Eight capabilities inside every managed-services agreement
24/7 Emergency Callout & Dispatch Support
When something breaks at two in the morning, an operator should not be playing voicemail roulette. Twin Eagle Solutions provides around-the-clock callout coverage for the industrial networks under our managed services contracts — engineers reachable directly by phone, with documented escalation paths into our climbing crews and field technicians. We don't operate a dedicated NOC, but we do provide 24/7 callout and emergency response resources for our customers: when the operator calls, an engineer who knows the network picks up.
The Same Engineers Who Built It Run It
Most managed-services contracts in this industry route the first call into a tier-1 helpdesk who reads from a script and escalates twice before a real engineer is engaged. Twin Eagle Solutions does not work that way. The engineers who designed the RF, sized the link budgets, configured the routers, and commissioned the network are the same engineers who answer the support call. Fault isolation starts with context, not with discovery — which is why our resolution times are measured in minutes, not in escalation hops.
Remote Diagnostics, Configuration & Recovery
Most issues do not require a truck roll. Our engineers carry secure remote access into the routers, switches, firewalls, radios, and SCADA-cabinet equipment we manage, with authenticated jump paths and audited sessions. A configuration push, a firmware reload, a firewall rule update, a radio reauth — most outages are resolved over the wire in the time it would have taken to dispatch a crew. When remote recovery isn't enough, the diagnostic data we gathered remotely shortens the on-site work to a single trip.
Tower & RF Emergency Response with In-House Climbers
Storm damage, ice loading, lightning strikes, antenna misalignment, RF cable failure — when the problem is up the tower, Twin Eagle Solutions dispatches our own certified, rescue-trained climbers, not a sub. Crews are mobilized across the basins we serve and respond to emergency events 24/7. Because the climbers are in-house, we control the schedule, the safety standard, the documentation, and the speed of response. Tower work follows TIA-222 Rev. H standards on every climb.
Preventive Maintenance & Site Walk-Downs
Reactive support keeps networks running today. Preventive maintenance keeps them running for years. Every managed-services agreement includes scheduled site walk-downs — visual inspection, photo records, torque checks, environmental verification, ground-resistance spot checks, antenna re-aim, cable jacket inspection, enclosure thermal verification — and annual visual tower inspections. Findings are tracked to closure, photographed, and reported back to the operator with a remediation recommendation and a fixed-price quote.
Configuration Backups & Change Management
Every device on a managed network has its configuration backed up on a regular cadence, version-controlled, and diffable against the previous baseline. Firmware and security patches are bench-tested on representative hardware before being staged to production. Every change goes through a documented process — request, peer review, approval, scheduled execution during a defined maintenance window, post-change verification, and a rehearsed rollback plan — so a configuration error never becomes an outage.
Vendor Escalation & Spare Parts Coordination
When a hardware failure requires vendor involvement, Twin Eagle Solutions opens the Cisco TAC, Fortinet TAC, Cambium support, or other vendor case on the operator's behalf and manages it to closure — including RMA logistics, replacement configuration, and on-site swap. Pre-positioned spare parts are coordinated per region against the operator's installed base so a hardware failure becomes a swap, not a wait. Spare counts are sized against criticality and typical RMA turnaround, not picked from a generic kit.
Capacity, Lifecycle & Expansion Planning
Networks grow. Subscriber counts climb, sectors saturate, devices reach end-of-vendor-support, and capital cycles come due. Twin Eagle Solutions reports utilization trends per link and per sector, flags devices approaching obsolescence, and converts that data into a forward-looking refresh and expansion plan — what to upgrade, what to replace, and what to retire — aligned with the operator's budget cycle. Strategic pilots on next-generation architectures are scoped against the same data so investment goes where it matters.
Operations Standards
Standards & frameworks our managed services run on
Managed services without published standards is just hoping. Every Twin Eagle Solutions managed-services agreement is delivered against named, auditable frameworks.
24 / 7 / 365
Callout & dispatch coverage
Certified climbers
In-house, rescue-trained
TIA-222 Rev. H
Tower inspection standard
Change management
Request → review → rollback
OSHA 1910
Site safety baseline
NEMA 3R / 4 / 4X
Hardened enclosure spec
FCC Part 15 / 90
Licensed & unlicensed RF
Pre-positioned spares
Staged per region for fast swaps
Frequently asked questions about managed network services
What is included in Twin Eagle Solutions' managed services for industrial wireless networks?
Twin Eagle Solutions' managed services include 24/7 emergency callout and dispatch support, remote diagnostics and configuration recovery, scheduled preventive maintenance and site walk-downs, annual visual tower inspections by in-house certified, rescue-trained climbers, configuration backups and documented change management, firmware and patch management, vendor TAC escalation (Cisco, Fortinet, Cambium, and others), pre-positioned spare parts coordination, and capacity, lifecycle, and expansion planning. We deliver these services to oil & gas, water/wastewater, utility, and mining operators across the United States.
Do you operate a 24/7 NOC with continuous monitoring?
No — Twin Eagle Solutions does not operate a dedicated NOC. We do, however, provide 24/7 callout and emergency response resources for the customers whose networks we manage. When the operator calls, an engineer who already knows the network picks up. Most issues on a well-engineered industrial network do not require continuous monitoring to resolve — they require an engineer who knows the system, has remote access, and can act. Operators who want a continuous monitoring stack on top of our managed services typically deploy their own monitoring, or use a third-party platform that we help integrate.
Who actually answers the phone when we call after hours?
An engineer from the same team that designed and built the network — not a tier-1 helpdesk and not a subcontracted call center. That continuity is the entire point of our model. The fault isolation starts with someone who already understands the topology, the vendors, the link budgets, and the configurations involved.
What happens when a tower needs an emergency climb?
Twin Eagle Solutions' in-house certified, rescue-trained climbing crews are mobilized across the major US basins and oilfields we serve and respond to emergency tower events 24/7. We do not rely on subcontracted climbers — which is why our emergency response on tower events is dramatically faster than networks managed by integrators that have to source a crew on demand.
Can you take over a network we did not design?
Yes. Onboarding a brownfield network typically begins with a documented site audit so our team has accurate as-built information on what is actually in the field — radios, switches, firewalls, antennas, mounts, cable runs, IP plan, and configurations. Once the audit is complete, we baseline configurations, coordinate spare parts, document escalation paths, and put the network under our managed services agreement.
How do you handle change management on managed networks?
Every change to a managed device goes through a documented process — request, peer review, approval, scheduled execution during a defined maintenance window, post-change verification, and a documented rollback plan. Configurations are backed up on a regular cadence, version-controlled, and diffable against the previous baseline so any unauthorized or unintended change is visible immediately.
Do you stock spare parts on our behalf?
Yes. Twin Eagle Solutions coordinates pre-positioned spare parts inventory per region for the operator's installed base so a hardware failure becomes a swap, not a wait. Spare counts are sized against the install base, the criticality of each device, and the vendor's typical RMA turnaround time.
How is a managed-services contract scoped and priced?
Managed-services contracts are scoped against the operator's installed base, geographic footprint, response-time requirements, preventive-maintenance cadence, and tower inventory. Pricing is typically a fixed monthly fee covering the agreed callout coverage, scheduled maintenance, vendor escalation, and configuration management — with discrete line items for emergency truck rolls, climb work, capital expansions, and out-of-scope projects. We will scope and price against your specific footprint.
Which industries do you provide managed services to?
Twin Eagle Solutions provides managed services to industrial operators across oil & gas, water and wastewater utilities, electric utilities, mining, and adjacent industrial sectors. The common thread is mission-critical wireless and IP infrastructure deployed across remote, distributed, and hostile field environments.
Do you handle the routers, firewalls, and SCADA-cabinet switches as well as the radios?
Yes. Managed devices include the full network stack — Cisco / Aruba / Moxa routers and switches, Fortinet firewalls, hardened SCADA-cabinet switches, broadband and narrowband radios, microwave links, mesh nodes, CBRS / LTE gateways, satellite terminals, and supporting power, surge, and grounding infrastructure. The managed scope is defined per contract and documented per device.
Related disciplines
01 · Plan & Design
RF & Network Engineering
Brownfield audits, RF surveys, link budgets, FCC licensing, IP architecture, bench validation.
02 · Build & Install
Construction & Field Deployment
Shop-built NEMA enclosures, in-house tower climbers, civils, antennas, and commissioning.
Tower Services
In-House Climbing & Inspections
Certified climbers, visual tower inspections, antenna installs, and emergency response.
Ready for managed services that actually answer the phone?
Tell us what you have in the field today. We'll come back with a managed-services proposal scoped to your install base, your response-time targets, and your spare-parts footprint — with a fixed monthly fee and clear out-of-scope pricing.